Our Global Approach
Hospitality Mystery Audit Professionals (Hospitality MAP) is an Australia-based consulting initiative founded in 2023, focused on elevating hospitality standards through structured mystery audits, guest experience evaluations, brand standards assessments, SOP development, and specialized training solutions.
Built on strong operational and training expertise within the hospitality industry, Hospitality MAP is supported by a growing network of hospitality professionals and independent evaluators across multiple international markets. These professionals bring diverse industry exposure, cultural understanding, and practical insights that contribute to well-rounded and context-driven assessments.
By combining global perspective with local market awareness, Hospitality MAP is positioned to deliver accurate, insightful, and actionable quality assurance evaluations. Our approach is designed to support hotels, restaurants, and hospitality brands in strengthening operational performance, enhancing guest satisfaction, and improving service consistency across key touchpoints.
From front office operations to housekeeping and food & beverage service, our structured methodologies focus on identifying service gaps and delivering practical recommendations that help bridge the gap between guest expectations and operational execution enabling hospitality brands to move toward consistent service excellence.
Vision
To be one of the region's most trusted partners in hospitality excellence, driving quality assurance, exceptional guest experiences, mystery auditing, and professional development.
Mission
To empower hospitality organizations to achieve sustainable excellence through objective quality assessments, mystery audits, guest experience evaluations, professional training, and actionable insights. Guided by integrity, excellence, confidentiality, innovation, collaboration, and a client-centric mindset, we partner with our clients to elevate standards, develop talent, enhance guest satisfaction, and drive continuous improvement across the hospitality industry.
Values
Excellence • Integrity • Confidentiality • Innovation • Collaboration • Client-Centric
Founder & CEO
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Legal, Taxation & Financial Consultant
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Hospitality MAP's global auditor network consists of experienced hospitality professionals with backgrounds in hotel operations, guest services, food & beverage, housekeeping, front office management, and quality assurance. Each auditor brings practical industry knowledge and local market understanding, enabling HMAP to deliver objective, insightful, and actionable evaluations that help hospitality organizations enhance guest satisfaction, operational performance, and brand consistency.
| Europe & North America | Middle East & Africa | Asia Pacific |
|---|---|---|
| Regional Experience Specialist | Regional Experience Specialist | Regional Experience Specialist |
| 14 City Auditors | 52 City Auditors | 44 City Auditors |
| UK, Germany, France, Spain, Italy, Switzerland, USA, Canada | Saudi Arabia, UAE, Qatar, Bahrain, Kuwait, Oman, Egypt, Jordan, Morocco, South Africa | Australia, Singapore, Malaysia, Thailand, Indonesia, China, Japan, India |
HMAP's global network comprises 110 city-based mystery auditors supported by three Regional Experience Specialists, combining international quality standards with deep local market expertise to deliver consistent, reliable, and insightful hospitality evaluations worldwide.