Introduction
This Privacy Policy ("Policy") describes how Hospitality Mystery Audit Professionals ("Company", "we", "our", or "us") collects, uses, stores, and protects the personal information of individuals ("you", "user", "client", or "auditor") who access our website or use our services.
By visiting our website or engaging in our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website or services.
Purpose
This Policy governs the processing of personal data by Hospitality Mystery Audit Professionals in connection with:
- Provision of hospitality mystery audit and evaluation services
- Engagement and management of auditors, evaluators, and independent contractors
- Communication with clients, partners, and service providers
Definition of Personal Information
For the purposes of this Policy, "Personal Information" (PI) or "Personal Data" refers to any information relating to an identifiable individual, including but not limited to:
- Name, address, phone number, and email address
- Gender, age, nationality, or demographic data
- Financial and billing information (such as bank details or tax identification numbers)
- Employment or contractual information (for evaluators and contractors)
- Evaluation results, survey responses, and audit-related performance data
- Sensitive personal data may include financial details, government-issued IDs, and biometric or health data (if ever collected)
Categories of Data Subjects
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Information We Collect
We may collect the following categories of information:
- Personal master data and contact information
- Contract and transaction details
- Audit or evaluation reports and metrics
- Payment and billing information
- Digital information such as IP address, browser type, device ID, and usage analytics
Wherever possible, we indicate which information is mandatory and which is optional. You may choose not to provide certain information; however, doing so may limit your ability to use our services.
Purpose of Data Collection and Use
Hospitality Mystery Audit Professionals collects and processes your personal data only for lawful and necessary purposes, including:
- Providing audit, evaluation, and consulting services
- Managing client relationships and project assignments
- Engaging and compensating auditors or contractors
- Processing payments and generating invoices
- Communicating service updates, alerts, or reports
- Ensuring compliance with applicable laws and contracts
- Improving our website, operations, and service quality
We do not sell, rent, or trade your personal data to third parties.
Legal Basis for Processing
Hospitality Mystery Audit Professionals processes personal data on one or more of the following legal bases:
- Consent: You have given explicit consent for specific purposes
- Contractual necessity: Data processing is required to fulfil a contract or service engagement
- Legal obligation: Processing necessary for compliance with applicable law
- Legitimate interest: To ensure service quality, prevent fraud, or improve user experience
You may withdraw your consent at any time by contacting our Grievance Officer (see Section 13).
Data Sharing and Transfer
We may share personal information with:
- Authorized employees, auditors, and consultants
- Third-party service providers (IT, data analytics, payment processors, etc.)
Where data is transferred outside the Company, we ensure that adequate safeguards are in place in accordance with the Digital Personal Data Protection Act.
Data Retention
Personal data will be retained only as long as necessary for the purpose for which it was collected, or as required by law. After the retention period, your data will be securely deleted or anonymized.
Hospitality Mystery Audit Professionals employs reasonable security practices as mandated under Rule 8 of the IT Rules, 2011, including:
- Secure storage and restricted data access
- Encrypted data transmission
- Regular audits and security updates
- Employee confidentiality agreements and access controls
While we use strong safeguards, no electronic transmission or storage system can guarantee absolute security.
Use of Cookies and Tracking
Our website may use cookies or similar technologies to improve functionality and analyze usage patterns. You may disable cookies through your browser, but doing so may affect website performance.
Third-Party Links and Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their respective privacy policies before sharing any information.
Grievance Officer
In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, our Grievance Officer is:
- Name: Hospitality Mystery Audit Professionals
- Email: info@globalhospitalitymap.com
- Response Time: Within 15 business days of receipt
Children's Privacy
We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that such data has been inadvertently collected, it will be promptly deleted.
Updates to This Policy
We may update this Privacy Policy periodically to comply with legal or operational changes. The latest version will be available on our website, and the "Last Updated" date will reflect revisions.
Contact Us
For any queries, concerns, or complaints about this Privacy Policy, please contact us at:
Hospitality Mystery Audit Professionals
Email: info@globalhospitalitymap.com